Privacy Policy

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Last updated: 13 January 2026

1. Introduction

Central Coast Tree Permit Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or engaging our services, you consent to the practices outlined in this policy.

2. What Personal Information We Collect

We collect information in several ways:

  • Name
  • Phone number
  • Email address
  • Property address (optional, if provided for a tree inspection)
  • Details relating to your enquiry
  • Any documents or images you choose to send us
  • Website interaction data such as IP address, browser information and pages viewed (via analytics tools)

We only collect personal information that is reasonably necessary to provide our services.

3. How We Collect Personal Information

We collect information in several ways:

  • When you submit a form on our website
  • When you contact us by phone, email or SMS
  • When you book an inspection or request a quote
  • When you send documents or images relating to a tree or development project
  • Automatically through our website via cookies and analytics tools

You may choose not to provide some information, but this may limit our ability to assist you.

4. How We Use Personal Information

We use personal information for purposes including:

  • Responding to enquiries
  • Providing arborist reports, tree inspections and permit-related services
  • Preparing and submitting Council documentation on your behalf
  • Maintaining internal records
  • Improving our website and customer experience
  • Sending service-related updates or confirmations

We do not sell or rent personal information to third parties.

5. Disclosure of Personal Information

We may share personal information with:

  • Central Coast Council or other relevant councils (when lodging a tree permit or DA report with your consent)
  • Insurance companies (if required for storm or damage-related claims)
  • Contracted service providers such as subcontract arborists or technicians
  • Website hosting or IT providers who support our digital systems
  • Legal or regulatory authorities if required by law

All third parties are expected to handle your information securely and in accordance with Australia’s privacy laws.

6. How We Store and Protect Your Information

We store information in secure digital systems with appropriate safeguards, including:

  • Password-protected devices
  • Secure cloud storage
  • Restricted access among authorised personnel only

While no system can be guaranteed 100% secure, we take reasonable steps to protect your information from misuse, loss and unauthorised access.

7. Cookies & Website Analytics

Our website may use standard tools such as:

  • Cookies
  • Google Analytics (or similar analytics tools)

These help us understand website usage and improve user experience.

You can disable cookies through your browser settings if preferred.

8. Accessing or Updating Your Information

You may request:

  • A copy of the personal information we hold about you
  • Correction of any inaccurate or outdated information

Requests can be made by contacting us. We will respond within a reasonable timeframe.

9. Third-Party Websites

Our website may contain links to external websites (such as Council resources).

We are not responsible for the privacy practices of those websites.

We recommend reviewing their individual privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

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